REJECTIONS
If you got rejected
Why registrations come back rejected, and the specific fix for each kind of feedback.
01How rejections workA campaign that doesn't pass review comes back rejected. This is normal, most rejections are a same-day fix once you know what to change. This guide explains…Read 02Common rejection reasonsMost campaign rejections come down to a short list of recurring problems. AgentMessage shows you the reason the carriers returned on the campaign's detail…Read 03CTA and opt-in rejectionsOpt-in problems are the single most common rejection category. The good news: most of them are a wording fix on the campaign or a small change to your website,…Read 04Privacy policy rejectionsPrivacy policy rejections are common and usually fixable with one edit to your published policy. This guide covers the issues that get flagged and what to do…Read 05Brand identity rejectionsCarriers want to know who is actually sending the messages. If your registered brand doesn't line up with the sender a recipient would perceive, you'll get a…Read 06Banned and restricted contentSome content categories aren't allowed on 10DLC, and some are allowed only with specific controls in place. These aren't "tighten the wording" rejections,…Read 07If you keep getting rejectedIf a campaign has come back rejected more than once or twice for what looks like the same issue, stop and read this before asking for another re-file.…Read